Refund policy
Refund & Cancellation Policy
Last Updated: September 13, 2026
ProVision Sales provides professional e-commerce marketplace management and consulting services. Because our services involve time, expertise, strategy, account management, and work performed specifically for individual clients, our refund policy differs from a traditional product-based store.
1. Service Fees
Service fees are based on the services agreed between ProVision Sales and the client.
Once services have commenced, fees relating to services already performed are generally non-refundable, except where a refund is required by applicable law or expressly agreed in writing.
2. Cancellation Before Services Begin
If a client cancels an engagement before ProVision Sales has commenced providing the agreed services, the client may be eligible for a refund of amounts paid, less any non-refundable third-party charges or work already performed.
Eligibility will be determined based on the applicable service agreement and circumstances of the cancellation.
3. Cancellation After Services Begin
Clients may request cancellation of ongoing services by contacting us at:
Unless otherwise agreed in writing, cancellation will normally take effect at the end of the applicable billing period or notice period specified in the client's service agreement.
Fees for work already performed are not refundable.
4. Marketplace Advertising Spend
Advertising budgets paid to Amazon, Walmart, eBay, or other advertising platforms are separate from ProVision Sales service fees.
Advertising spend is generally non-refundable once charged or spent by the applicable marketplace or advertising platform.
5. Third-Party Fees
Marketplace fees, payment processing fees, software fees, advertising charges, shipping charges, and other third-party charges are generally outside the control of ProVision Sales and are not refundable by ProVision Sales.
6. Performance-Based Refunds
Unless expressly stated in a written agreement, ProVision Sales does not provide refunds based solely on marketplace performance, sales volume, revenue, ROAS, ACOS, rankings, account approval, or profit.
Marketplace performance depends on factors outside our control.
7. Refund Requests
To request a refund or discuss a billing issue, contact:
Email: support@provisionsales.com
Phone: +91-911-540-6727
Please include your name, business name, invoice number (if applicable), and reason for the request.
We will review the request and respond within a reasonable period.
8. Statutory Rights
Nothing in this policy is intended to limit any mandatory consumer rights or remedies that apply under applicable law.
9. Policy Changes
We may update this Refund & Cancellation Policy from time to time. The latest version will be published on this page.
10. Contact
ProVision Sales
Arcadia Grant, Badowala, Dehradun, Uttarakhand, India 248007
support@provisionsales.com
+91-911-540-6727